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Follow up politely

Many deposit issues come from payment-gateway delays, incorrect details, or verification checks.

  • If your payment shows successful but your balance is unchanged, gather proof before contacting support.
  • Include the transaction ID, timestamp, amount, method, and screenshots to speed up resolution.
  • Do not repeat the same deposit multiple times while one is still pending—this often complicates tracing.
  • If support replies with generic messages, ask for a ticket number and request escalation to the payments team.
  • Check your bank or e-wallet app to confirm whether the payment settled, reversed, or is still pending.

For card payments, temporary holds can appear as deductions even when the merchant has not captured the funds.

  1. When a deposit stays pending beyond the normal window, provide a statement or receipt and request a status update.
  2. Use one clear message per case and keep all evidence in a single folder for easy sharing.
  3. Deposit not credited
  4. Money deducted, balance missing
  5. Check payment status

Save transaction ID

Take screenshots

Follow up politely

Many deposit issues come from payment-gateway delays, incorrect details, or verification checks.

If your payment shows successful but your balance is unchanged, gather proof before contacting support.